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Sam Houston Pools and Outdoors

Privacy Policy

Last updated: May 19, 2026

Sam Houston Pools and Outdoors (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website at samhoustonpools.com (the “Site”), contact us, or use our services.

Information We Collect

We collect information you provide directly to us, including:

  • Contact information — name, email address, phone number, and mailing address, when you submit a contact form, request a quote, start a chat conversation, or otherwise reach out to us.
  • Project information — details about your property, pool, or project that you share with us during the quoting or service process.
  • Communications — messages, chat transcripts, and other correspondence with us.

We also collect limited information automatically when you use the Site:

  • Usage data — pages visited, time on page, referring URL, browser type, and device type.
  • Cookies and similar technologies — used to remember preferences, analyze traffic, and improve the Site.

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries, quotes, and service requests.
  • Schedule appointments, deliver chemicals, and provide ongoing pool services.
  • Send transactional communications about your project (status updates, scheduling, invoicing).
  • Send service reminders, seasonal maintenance notices, and relevant updates if you have opted in to receive them.
  • Improve the Site and our services.
  • Comply with legal obligations.

Mobile Information & SMS Communications

If you provide your mobile phone number through our website chat widget, by submitting a request through one of our service channels, or by texting us directly, we may send you SMS text messages related to your inquiry, project, or account.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-in: You opt in to receive SMS messages by starting a chat conversation, requesting to be texted, or otherwise providing your mobile phone number and consent. By providing your phone number, you agree to receive SMS messages from Sam Houston Pools and Outdoors related to your inquiry, quote, project, account, or services.

Message frequency: Message frequency varies based on your interactions with us.

Message and data rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You can opt out of SMS messages at any time by replying STOP to any text message from us. After opting out, you may receive a final confirmation message. To opt back in, reply START.

Help: For help, reply HELP to any text message from us, or contact us at info@samhoustonpools.com or (936) 243-1385.

Supported carriers: SMS service is available on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, including:

  • Service providers — third parties who help us operate the Site, host our chat widget, send communications, process payments, and manage scheduling. These providers are contractually required to protect your information and use it only for the services they provide to us.
  • Legal requirements — when required by law, subpoena, or court order, or to protect our rights, property, or safety.
  • Business transfers — in connection with a merger, acquisition, or sale of business assets, with notice to you.

As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your information at any time by contacting us.

Your Rights

Depending on where you live, you may have the right to:

  • Access the information we hold about you.
  • Request that we correct or delete your information.
  • Opt out of marketing communications.
  • Opt out of SMS messages at any time by replying STOP to any text from us.

To exercise any of these rights, contact us using the information below.

Cookies & Tracking

We use cookies and similar technologies to make the Site work properly, remember your preferences, and analyze how visitors use the Site. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site.

Children's Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated through the Site or by other reasonable means.

Contact Us

Questions about this Privacy Policy or our information practices? Contact us:

See also our Terms and Conditions.